For Med Spa & Aesthetic Clinic Owners

You're Not Losing Patients
to Bad Marketing.
You're Losing Them to the Gap Between Interest and Response.

You've already done the hard part — getting them to raise their hand. What happens in the next five minutes determines whether they become your patient or someone else's.

Med spa owner
78%
of leads go cold
within 5 minutes
Sound Familiar?

You're Spending Real Money
on Leads That Go Nowhere.

Your front desk is with a patient. A new enquiry comes in. Nobody responds for two hours — or until the next morning.

By then, she's already booked with the clinic down the street. Not because they were better. Because they were faster.

You've tried a booking widget. New patients don't use it — they have questions, they want reassurance, they want to feel like they're in good hands before they commit.

So the leads keep coming in. And too many of them keep going cold. And the ad spend keeps going out.

0%
of enquiries go cold before anyone replies
industry average
0–5 min
response time with our concierge
vs. industry avg. 6+ hours
0%
more conversions vs. 1-hour response
Zero
new tools for your team to learn
What Changes

What Your Practice Looks Like
When No Lead Gets Left Behind

Your calendar fills — without chasing

Every enquiry gets a response within minutes — day or night. Your team walks in each morning to a calendar that's already been working for them.

Only the right patients get through

Leads are qualified before they book. Your team spends their time with people who are ready — not tyre-kickers and price-shoppers.

Nothing changes for your team

No new software. No new logins. No training. They just see more qualified appointments showing up in the system they already use.

You stop losing patients after hours

The enquiry that came in at 9pm on a Sunday? Handled. Responded to. Booked. Before your competitor even opened their inbox.

Every patient's first impression is excellent

The first interaction sets the tone for everything that follows. Make sure it reflects the standard of care your patients will experience in person.

Your ad spend finally makes sense

You're already paying for the leads. This is what makes sure you actually get the return on them.

How It Works

We Build It.
You Just Approve It.

A strategy call, a short onboarding document you complete once, and a final review before we go live. Everything else is on us.

01

Strategy Call

We learn your lead flow, your services, and what makes a qualified patient. This becomes the brain of your Concierge.

02

We Build & Integrate

We build the AI, connect it to your existing forms and booking system, and test every scenario. You review and approve before anything goes live.

03

Your Concierge Goes Live

Your AI Concierge starts responding to every new lead. You'll see the difference in your calendar.

04

We Optimize — Continuously

Monthly reviews, real data, ongoing refinement. You focus on your patients. We handle the rest.

9:41
●●●
AI
Glow Aesthetics
● Online now

Hi, I saw your ad about lip fillers. How much does it cost and do you have anything this week?

Sarah · 11:47pm

Hi Sarah! Lip filler starts at £280 for 0.5ml. We have Thursday at 2pm and Friday at 11am available this week — which works better for you?

Glow Aesthetics · 11:47pm

Friday 11am is perfect! How do I book?

47s
avg. response
time
Built for Your Brand

This Is Not a Chatbot.
It's a Bespoke Concierge.

What we handle
→
Instant lead response
Every new enquiry gets a reply within minutes — qualified, on-brand, and logged.
→
Appointment booking
Qualified leads are moved to booking. Your front desk receives them ready to confirm.
→
Brand voice setup
We onboard your tone, services, pricing, and FAQs through a simple document you complete once.
→
Software integration
We connect to the tools you already use. No new logins, no new workflows for your team.
What it is
✓
Trained on your practice
Services, pricing, tone, FAQs — built from a document you complete once, before we go live.
✓
Integrated with your stack
We work with the CRM, booking system, or inbox you already use. Nothing gets replaced.
✓
Active around the clock
Responds at 2pm or 2am. Every lead gets the same quality of follow-up, regardless of when they enquire.
✓
Refined over time
Monthly reviews with real data. We adjust what’s working and improve what isn’t.
Med spa reception
Built for
owners already
investing in growth
Is This You?

If Any of This Sounds Like Your Practice —
This Was Built for You.

This isn't for practices just getting started. It's for owners who are already investing in growth — and want to make sure every lead they're paying for actually turns into a patient.

✓You're running ads and getting leads — but too many go quiet before they book
✓Your team is great with patients in the room, but chasing cold leads isn't what they're there for
✓You've lost patients to a competitor and you know response time was the reason
✓You want your practice to keep working even when you're in a treatment room
✓You're ready to fix the conversion problem, not just spend more on acquisition
✓You want every patient's first interaction with your brand to be excellent
✗You're just starting out and don't have consistent enquiry volume yet
✗You're looking for a quick fix that doesn't require any commitment
Common Questions

Everything You Want to Know

Take the First Step

Imagine Your Calendar
Filling Itself.

Book a free 20-minute call. We'll map out exactly where your leads are going cold, what it's costing you, and what it looks like when that stops happening. No pitch. Just an honest conversation.

Limited spots available each month